You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 6 business days), the time it takes us to process your return once we receive it (1 to 4 business days), and the time it takes your bank to process our refund request (2 to 7 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Currently, we ship only addresses with the 50 US states and its sovereign territorities. Our preferred carrier is the US Postal Service (USPS); however, we may use other carriers as deemed appropriate. In addition, some items are shipped direcetly to customers from product manufacturers. When that is the case, the carrier typically selects the carrier and delivery times may vary from our promised delivery window.
Note: Christmas season is usually very busy for all segments of mail order retail. Therefore, we recommend customers place holiday orders as early in the season (October 1st through December 10th) as possible, to avoid delivery delays.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are based on weight and size. Where possible, we provide information pertenent to delivery in the description of the item. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Thanks for your understanding.